About Us
Meet Your Trusted Outsourced CSM Partner
Hi, I’m Candice-Lee Charles, the founder of Kaizen.
With nearly two decades in client engagement, sales, and relationship management, I’ve consistently exceeded targets, broken records, and driven real growth.
Including turning an international brand from a 64% loss in a regional market into profitability during a recession.
Strategic Relationships
I uncovered a game-changing opportunity in Outsourced Customer Success Management: companies can unlock hidden revenue, increase referrals, and accelerate growth by outsourcing VIP Strategic Relationship Management for their top-tier clients.
That’s why I created Kaizen.
Blending tech, digital marketing, design, and deep client relationships to help businesses strengthen their most valuable connections without the overhead of hiring in-house.
Less HR hassle, more impact.
If you’re ready to take your client relationships to the next level and drive real growth, let’s work together on an exciting new chapter for your business.
© 2025 Kaizen CSM